Refund policy

Refund & Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at joodarjakshylycov@gmail.com with your order number and reason for return.

Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

If your return is approved, we will provide detailed return instructions, including the appropriate return address.

International Returns

We operate through international fulfillment partners to offer competitive pricing and efficient global delivery. Depending on your location and the product purchased, returns may be processed at our central return facility.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

We are committed to resolving any issues quickly and fairly. We encourage customers to contact us first so we can make things right before initiating any payment disputes.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods

  • Custom or personalized items

  • Personal care products

  • Hazardous materials

  • Flammable liquids or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies, please contact us.

European Union – 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must remain unused, with tags, and in its original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks or credit card providers may require additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at joodarjakshylycov@gmail.com.